TERMS & CONDITIONS
DELIVERY
Pick up is available for all our products from East Jindabyne NSW 2627 by arrangement.
We take every precautions to ensure our products reach you swiftly and in impeccable condition. Only Bluebird Cookies and Edible Printing products can be sent via post. We deliver within Australia only using Australia Post.
Should you opt out of requiring a signature upon delivery during checkout, please understand that we cannot assume responsibility for the whereabouts or condition of your order upon arrival. In this instance, please contact Australia Post.
Issues with your order once they have been sent via Australia Post are no longer in our control. A tracking number will be issued to you once your order has been sent. In the event you are unsure where your parcel might have been left, please contact Australia Post.
We do not ship to PO Boxes. You must provide a residential shipping address on your order or it may be held by your local post office until you provide a valid residential address.
COOKIES DELIVERY
Orders are baked Wednesday to Friday and we ship these days. Please allow 1 to 3 business days for dispatch and 3 to 7 days for delivery. All cookies are made fresh and time is required to ensure icing and cookies are ready for packaging and travel. Please ensure you allow enough time for delivery for time sensitive occasions.
EDIBLE PRINTING DELIVERY
All orders received by 8am Tuesday to Friday will be shipped the same day. Please allow adequate time for delivery for time sensitive orders.
CAKES
Cakes may be picked up by arrangement or delivered by Bluebird Baking Studio to your door within our delivery area. Please contact us if you would like a product delivered outside of the delivery area.
Cooma/ Dalgety – $20
Jindabyne/ Berridale – $10
Crackenback $20
Perisher/ Thredbo $25
REFUNDS
Once you’ve picked up a custom order from Bluebird Baking Studio, we can’t offer refunds for any reason.
Given the perishable nature of our products, refunds or exchanges will only be considered for incorrect orders. We do not accept returns for perishable items due.
Because we make custom cakes, there maybe some variation in colours. Sometimes you might share an image of a cake for inspiration, we try to meet your needs and expectations however there may some small variances as our cakes are handmade.
In the unlikely event that your cookies have been damaged will in transit with Australia Post, please contact us immediately.
ALLERGENS
While we aim to meet allergy requests, we do advise that our products may contain traces of allergens. You should check if this is ok. Allergens include all nuts, soy, gluten, dairy/ eggs.